Positive rating for Quadring care home where residents ‘have maximum choice and control’

A care home where residents ‘have maximum choice and control of their lives’ has been rated ‘good’.

Sense - 18 Water Gate in Quadring has been described as a place meet people’s needs following a Care Quality Commission inspection.

As well as its overall rating, the home - which provides personal care and support to five people with learning disabilities and/or autistic spectrum, physical and sensory impairments - was found to be ‘good’ in all five categories - safe, effective, caring, responsive and well-led.

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted,” the report, released this month, states.

“‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

“We found the provider was meeting the principles of this.”

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests,” the report added.

“Staff knew people well and had been trained in behavioural de-escalation techniques. Staff communicated with people in ways that met their needs.

“People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.

“Staff understood how to protect people from poor care and abuse and knew how to report abuse. The service had enough suitably skilled staff to meet people’s needs and keep them safe.”

The inspection was undertaken during July, where the CQC ‘observed kind and caring interactions between people and staff throughout the assessment’.

“Staff knew people well and understood how to use different styles of communication with people,” the report added.

“Relatives told us they were happy with the quality of care and felt listened to.

“A relative told us, ‘Oh yes, (loved one) is 100% treated well and I wouldn’t have them anywhere else’.”