Citizens Advice South Lincolnshire answers your questions on using foodbanks

Published: 05:00, 02 November 2025

Every month, Citizens Advice South Lincolnshire answers your questions.

This month the question is: I'm stressed about being able to afford food for my family as the colder months set in. We will be spending more on heating, and we’re barely making it through as it is. Can I use a foodbank if I need to?

And their answer?

7th August 2020: Shelves filled with donated food, ready for distribution at a charity food bank centre in the town of Penicuik in Midlothian, Scotland, where emergency food parcels are given to those in crisis. A problem that has increased since the Covid-19 pandemic, with more people losing jobs and getting into financial difficulty..

It’s understandable to be worried about affording food when you’re in a tough spot financially - especially with the cost of your bills rising. You’re not alone, as Citizens Advice helps lots of people in this position.

Foodbanks are community organisations that can help if you can’t afford food, or if you need emergency food, but you’ll usually need a referral before you can use one. You can get a referral for yourself and any family members you live with, including your partner.

You can contact Citizens Advice South Lincolnshire and ask them to refer you to a foodbank. They'll usually make an appointment for you to discuss your situation with an adviser, who will ask you some questions to check you’re eligible. If you are, they’ll give you a voucher for your nearest foodbank.

Citizens Advice can also check if you should be getting any benefits you're not currently claiming, assist with budgeting, and tell you about other local help you could get.

You can also ask for a referral from another organisation, for example your GP, local council, housing association or social worker. When an organisation refers you to a food bank, they’ll give you a voucher and tell you where the food bank is - be sure to check if the voucher is only valid on a specific day.

When you visit the foodbank, let them know if you have any allergies or dietary requirements - they should be able to help you. You’ll get a food parcel and it will usually contain enough food for three days, and you might also be able to get essential toiletries, like toothpaste or deodorant.

If you live in a rural area and can’t afford to travel, or you’re sick or disabled and can’t travel, the food bank might be able to deliver your food parcel - you can contact them to ask.

If the foodbank is run by a church or other religious group, they'll still help you if you're not religious or from a different religion.

You’ll need another referral if you need to use the foodbank again. Some have a limit on the number of times you can visit, but it's still worth asking. If you're in this situation, talk to an adviser at Citizens Advice.

The adviser will ask you some questions about your ongoing needs. They'll refer you to the foodbank if they agree it's the best way to help you - and even if they can't refer you again, they'll give you advice on debt and benefits, if you need it.

You might be able to use some food banks without a referral, for example, if it’s run by a church or community group. The easiest way to find out if you need a referral is to contact your local foodbank.

Citizens Advice South Lincolnshire can help you with a wide variety of issues from debt and income maximisation advice to employment and immigration. If you are struggling with something and need support, you can call Adviceline on 0808 278 7996 to speak to a trained adviser.

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