Spalding care home has ‘determination’ to address concerns following inspection

A care home says it is feeling ‘determination’ following a recent inspection.

The Care Quality Commission rated Spalding’s Glenholme Halmer Gate Requires Improvement in a report published last week.

“Upon reviewing the recent CQC inspection results for Halmer Court, we feel a mix of gratitude for the highlighted strengths and determination to address the areas of concern,” a statement read.

“The report commended several positive aspects, including our safe staffing levels, reassuring feedback from residents and their families, our staff's commendable dedication to providing compassionate care, and our diverse range of facilities.

“However, we acknowledge the concerns raised by the inspector.”

The home also believes new leadership will help the home, based on Halmer Gate, can make improvements.

“It's worth noting that Glenholme had already identified and initiated improvements on most of these points before the CQC's visit,” the statement added.

“In fact, both the registered manager and regional manager were replaced shortly prior to the inspection.

“During the assessment, which took place over two months ago, Glenholme's Head of Care and Quality Delivery was on-site, collaborating with our new, highly experienced manager on a comprehensive improvement plan, which we are pleased to report has seen significant completion since.

“To bolster our leadership and expertise, we've also enhanced our management team by recruiting an exceptionally experienced deputy.”

July’s inspection rated Glenholme Halmer Court Requires Improvement in all five categories – Safe, Effective, Caring, Responsive and Well-led.

The care home was caring for 22 people at the time of the inspection and has capacity for up to 61.

The report stated: “Quality assurance systems were not always effective and did not ensure regulatory compliance.

“The provider was working with the new manager to improve systems and processes with a relevant action plan in place.

“Environmental risks were not identified and managed safely. Lessons were not always learnt following incidents to reduce risks.

“People's medicines were not managed in line with best practice and people were not always protected from the risk of infection. Following conversations with inspectors, actions were taken to mitigate these risks.”

However, Glenholme Halmer Court believes it will make necessary improvements.

“We remain confident in the strides we've made post-inspection,” the statement concluded.

“Were the CQC to review Halmer Court today, we believe our rating would reflect a Good standard. We eagerly await the opportunity to demonstrate our progress and improvements in a future visit.”