Spalding GP Surgery gets high marks from patients

Patients registered with a Spalding medical practice have given it high marks above regional and national averages in every area, according to an independent survey.

Spalding GP Surgery, based at the Johnson Community Hospital, saw its overall patient experience rating improve from 76 per cent to 92 per cent compared to the previous year’s results.

The national survey, run independently by national polling firm Ipsos MORI on behalf of NHS England, was sent out to more than two million people across the UK.

Tracy Pilcher, director of nursing, allied health professionals and operations at Lincolnshire Community Health Services NHS Trust (LCHS), which runs the surgery, said: "We are incredibly proud of this feedback which places Spalding GP Surgery above average in all areas when comparing it with other practices both locally and nationally.

"This is testament to the ongoing hard work of the whole practice team to offer great care and a positive experience to anyone in need of help."

Other results from the survey showed that 86 per cent of respondents felt it was easy to get through to the practice by telephone, up from 67 per cent in 2019.

Nearly all respondents (99 per cent) said the receptionists were helpful, up from 89 per cent last year, while 84 per cent reported it was easy to use the practice’s website to look for information or access services.

This compares to 71 per cent of respondents believing this to be true in 2019.

In addition, 92 per cent said their healthcare professional was good at listening to them (90 per cent in 2019), 93 per cent felt their healthcare professional was good at treating them with care and concern.

Additionally, 98 per cent said they were involved as much as they wanted to be in decisions about care and treatment (91 per cent in 2019), while 97 per cent responded to say they had confidence and trust in the healthcare professional they saw or spoke to (95 per cent in 2019).

Ms Pilcher said: "This survey is one of a number of ways we look at the feedback of patients and carers to improve the service we offer continually throughout the year.”

To view the results in full, visit www.gp-patient.co.uk and search for Spalding GP Surgery.