South Lincolnshire Citizens Advice shares tips for making sure you’re fully protected for a holiday abroad

Every month, South Lincolnshire Citizens Advice answers your questions.

This month the question is: We’re planning a summer getaway to Greece and I’m worried we’ll forget something important, which could ruin the holiday. What steps can we take to make sure we’re fully protected and prepared if anything goes wrong?

And their answer?

Booking a holiday can be overwhelming, especially if it’s been a while since you last went away. It’s unlikely anything will go wrong, but we’ve prepared a simple checklist to make sure you can relax into your holiday knowing you’re protected from the unexpected.

Check your passport is in date - especially for EU travel

Renewing your passport can take several weeks and isn’t something to leave until the last minute. Check the validity of your passport for your trip on GOV.UK by finding out the entry requirements of the country you’re travelling to.

If you’re heading to Europe, bear in mind EU countries don’t accept passports more than ten years old. This includes passports issued pre-Brexit, which may have longer expiry dates. Just remember, the golden rule for EU travel is: if your passport was issued over ten years ago, you’ll need to get it renewed.

Know your rights if something goes wrong

If your flight’s delayed long enough - usually two to four hours, depending on the journey - your airline must provide access to food and drink vouchers, phone calls and emails, and accommodation if you’re delayed overnight. If it’s cancelled, you’re legally entitled to a full refund or replacement flight to help you get to your destination. You’re also entitled to compensation if your airline delays, loses or damages your checked-in luggage.

Get travel insurance Although it’s an extra expense, travel insurance can cover many of the things already mentioned, like flight delays and lost luggage, but also things like a holiday cancellation and medical emergencies.

Citizens Advice recommends getting insurance as soon as you book a holiday to make sure you're covered right away - but always check first to see if an existing insurance policy, or your bank account, covers what you need for your holiday. There’s no need to double up if you’re already covered!

The chances are your holiday will be problem-free, but early planning and preparation can make all the difference. If you need advice on a consumer problem, please call Adviceline on 0808 278 7996 to speak to a trained Adviser, we are here to help you find a way forward with the problems that you face.

Also: If you’re struggling with energy…

Citizens Advice South Lincolnshire can help you with all things energy. With the recent cold weather and the ongoing cost-of-living crisis, many people who are struggling will have had to turn their heating higher than they would have liked to. Soon bills reflecting winter energy usage will be delivered. This can be an extremely stressful time.

If you need help with energy debt, or have questions about energy, we can help. We can help you identify energy savings, any available support grants and offer dedicated support if you use a pre-payment meter.

Energy is a crucial household utility and may impact other things within your life. We can offer well-rounded support. If you need assistance with energy, please call Adviceline on 0808 278 7996.